• Scalable
• Online attendance system
• Automatic Engineer scheduling
• Customer feedback on repair closure
• Assigning resources with right skill set in the right place and at right time
• Status update on diagnosis and Repair actions
• Repair closure status updates
• Improves asset uptime and customer satisfaction
• Part request
• Real time Engineers movement and availability
• Real time status updates
• Accurate Travel allowance and pay out
• Work on offline (Non Network areas)
• API Integration.
• Improved data Analytics and BI.

• Employee Directory
• Automate Payroll Process
• Leave & Attendance Update

• Doctors Appointment
• Out-Patient Module
• In-Patient Module
• Admission Module
• Medical Record Management
• Operation Theatre Module
• Dietary Module
• Room Services Modules
• Discharge Module
• Material Management Module
• Accounting and Finance Module
• Reports Module

• Customer Contact Information Details
• Technical /Non Technical Call center module
• Customer Complaints Details
• Product/Unit Details
• Customer Defective Unit Conditions
• Event Management(Inbound/Outboud /Mails)
• Diagnosis and Repair Action details
• Call clousre

• Insurance Eligibility Verification
• Patient Demographics details
• IICD, CPT and HCPCS Coding
• Charge Posting –
• Agent validation and scrub.
• Audit team verification
• Claims Submission, Electronic billing and manual billing
• Payment Posting
• Accounts Receivable Followup and Denial Management
• Patients Statement
• Reporting and Scheduling
• API Automation with Doctors Tool

• Customization of existing system and its features in any platform or domain
• Change Management
• Reengineering
• Data based Maintenance
• Performance Fine tuning
• Skill set Training
• Software Consultation
• Trouble Shooting
• Database Migration
• Upgradation

Connected with all warranty business CRMs. It is a module which gives visibility on partner transactions and claim details. It not only captures the calls which are closed by the partners but also ascertains the total payable and receivable cost of the partners. It maintains Security deposits, Claims payable, Out of warranty advance collection, Outstanding inventory billing, SLA penalty, Inventory value at partner locations against each businesses for the partners thereby Statement of Accounts (SOA) can be taken for any partner. This application brings effective control and visibility on partner claim management.

It is a centralised module for managing travel reimbursement of employees. This module is connected with all service CRMs/any application wherein all the claimable work order number can be pushed into thismodule. This module is aligned with company’s travel policy. Reimbursement to the employees can be made based on distance travelled. Claims amount gets pushed to the finance module in order to settle the payment to the engineers. All types of travel claims can be processed and settled through this application.

Purpose : To Arrest Revenue Leakage

CFMS application has been designed and can be integrated with courier transactions across all the business modules.

Through this application, managed and unmanaged courier transactions can be effectively handled and managed.

Master level data such as city wise courier cost, unit of measurement and other mandatory details like mode of transports, etc., are maintained well in the system to arrive right courier cost incurred across all the businesses. To compare the courier bills verses system generated payable list. Reconciliation of courier bill will be made easy.

It has user friendliness, updates only the relevant information in the system and has got many monitoring points to control the cost and mode of transportation.

Example: GOOD stock shipment from warehouse through Air Mode and Reverse (Defectives) stock shipment through Surface mode.

Example: Single docket number assigned to dispatch sent to a single destination which had items of various DCs from multiple service CRMs.

The Docket details and POD updated in CFMS automatically reflect in respective BIZ. CRMs and also enable TAT calculation.

Work on integration with vendor courier system through which all the POD details and status of shipment details etc. can be monitored and managed effectively